Aitizaz Hassan

Keeping in view the technological advancement around the world, Pakistan has embraced the outstanding business of call centres in last few years. According to a report of Pakistan Software Export Board (PSEB), Pakistan has been a major beneficiary of the growth in offshoring in call centre services across the world, as major corporations in the developed markets turned towards more cost-efficient countries.

This has led to sustained growth in the number of players, with almost 5,000 companies registered with the PSEB offering call centre services. The local industry quickly positioned itself to benefit from this opportunity and attract international clients with its solutions. The PSEB report says that the call centre industry has witnessed a steep rise in the decade of FY11 to FY20, and the export proceeds from call centres increased at a healthy compound annual growth rate of 21.4%.

Credit : Independent News Pakistan-WealthPk